Billing FAQ

When is my credit card charged?

Each environment is charged monthly, according to the environment's beginning date.

Is my credit card information safe?

Your credit card information is sent securely to our billing provider, Stripe, and stored with them.

Where can I see the next payment for an environment?

Go to See your billing cycle and history section to learn how to view the billing details of your environments.

How do I view previous receipts and billing history?

Go to See your billing cycle and history section to learn how to download the overview of all invoices issued for your account.

How can I configure who receives receipts and billing notifications?

Go to Update billing and operational contacts section to learn how to configure who receives receipts and billing notifications.

What are the available payment methods on Wazuh Cloud?

Credit or debit card payment is supported. To learn more about Wazuh supported cards, see the certified payment processor list of card brands in the Stripe documentation.

Can I get a refund?

Charges are nonrefundable, but if you want to cease using an environment, you can cancel your environment anytime. No new charges are incurred beyond the current billing period. For any special considerations regarding a refund, contact us through the Help section of the Wazuh Cloud Console.

What is included in my Wazuh Cloud environment?

A full set-up of Wazuh, according to your tier, and a standard or premium support service.

How can I request more information?

You can contact the Wazuh team anytime through the Help section on your Wazuh Cloud Console.