Cloud service FAQ

What is Wazuh Cloud?

Wazuh Cloud hosts and manages all the Wazuh components in one integrated platform, you simply need to access your environment and deploy the Wazuh agent to your endpoints. Wazuh provides protection with Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR).

Can I try it for free?

Yes, Wazuh provides a free trial for you to create a cloud environment and access the Wazuh Cloud. You can sign up for a 14-day free trial, and no credit card information is required to complete this process.

Will I be charged when my trial is over?

No, Wazuh does not request credit card information to start your trial. Charges are only applied if you decide to keep using the service beyond the trial period.

Is it PCI DDS compliant?

Yes, the Wazuh Cloud platform is validated as PCI DSS Level 1 Service Provider compliant.

How can I get support?

Every environment includes support after the first payment.

Where is Wazuh Cloud hosted?

Wazuh Cloud is hosted on Amazon Web Services (AWS).

What is a tier?

The tier is the size limitation, in bytes, of the hot storage.

What happens if the tier limit is reached?

The oldest events are removed from your index when the tier limit is reached. This data is available in cold storage for you to access. See the Cold storage section to learn more about data logging and storage.

Can I cancel at any time?

Yes, you can cancel at any time with no penalty. You can keep using your environment until the end of your current billing cycle, and no future charges are incurred after this period.

How can I get help?

You can contact the Wazuh team anytime through the Help section on your Wazuh Cloud Console. You can also fill out this form to get help from the Wazuh team.